{"id":8295,"date":"2026-08-22T17:55:00","date_gmt":"2026-08-22T21:55:00","guid":{"rendered":"https:\/\/groupequenneville.com\/?p=8295"},"modified":"2026-08-03T21:30:54","modified_gmt":"2026-08-04T01:30:54","slug":"power-outage-what-to-do","status":"publish","type":"post","link":"https:\/\/groupequenneville.com\/en\/power-outage-what-to-do\/","title":{"rendered":"Power Outage: What to Do (and Not Do)"},"content":{"rendered":"\n<div class=\"gqp\"><style>.gqp{--forest:#1F3D2B;--sage:#6B9A5B;--sage-soft:#E8F0E4;--paper:#F1F1EF;--ink:#1d1d1f;--muted:#6e6e73;--line:#e3e3e0;--heat:#C2562F;--heat-soft:#FBE8E0;font-family:-apple-system,BlinkMacSystemFont,\"SF Pro Display\",\"Helvetica Neue\",Arial,sans-serif;color:var(--ink);background:#fff;color-scheme:light;-webkit-font-smoothing:antialiased;line-height:1.5}.gqp *{box-sizing:border-box}.gqp .wrap{max-width:1080px;margin:0 auto;padding:0 24px}.gqp .narrow{max-width:720px;margin:0 auto}.gqp 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.lead{color:#cddbc7;max-width:600px;margin:16px auto 0}.gqp .contact{display:flex;gap:30px;justify-content:center;flex-wrap:wrap;margin-top:28px;font-size:17px}.gqp .contact a{color:#fff;text-decoration:none;font-weight:600}.gqp .faq details{border-top:1px solid var(--line);padding:20px 4px}.gqp .faq details:last-child{border-bottom:1px solid var(--line)}.gqp .faq summary{font-size:18px;font-weight:650;cursor:pointer;list-style:none;display:flex;justify-content:space-between;gap:14px;color:var(--forest)}.gqp .faq summary::-webkit-details-marker{display:none}.gqp .faq p{margin-top:12px;font-size:16px}.gqp .foot{padding:36px 0;text-align:center;color:var(--muted);font-size:14px;border-top:1px solid var(--line)}.gqp .src{font-size:12.5px;color:#9a9a9a;max-width:760px;margin:14px auto 0}.gqp ul.clean{margin:16px 0 0;padding:0;list-style:none}.gqp ul.clean li{font-size:16.5px;padding:9px 0 9px 30px;position:relative;border-top:1px solid var(--line)}.gqp ul.clean li:before{content:\"\u2713\";position:absolute;left:2px;color:var(--sage);font-weight:800}.gqp ul.warn li:before{content:\"!\";color:var(--heat)}.gqp .note{background:var(--sage-soft);border-radius:16px;padding:20px 22px;margin-top:24px;font-size:16.5px;color:#2c2c2e}.gqp .note b{color:var(--forest)}.gqp .note.hot{background:var(--heat-soft)}.gqp .note.hot b{color:var(--heat)}@media(max-width:760px){.gqp .grid-2,.gqp .grid-3,.gqp .stats{grid-template-columns:1fr}.gqp .section{padding:58px 0}}<\/style><header class=\"hero\"><div class=\"wrap\"><div class=\"badge\"><span class=\"dot\"><\/span>Electrical emergencies \u2014 Montr\u00e9al, Laval &amp; North Shore<\/div>\n<p class=\"lead\">Ice storms, blizzards, high winds: outages are part of life in Quebec. Here&#8217;s what to do \u2014 and above all what NOT to do \u2014 to stay safe and limit the damage.<\/p>\n<div class=\"cta-row\"><a class=\"btn btn-p\" href=\"#soumission\">Get outage-ready \u2192<\/a><a class=\"btn btn-g\" href=\"tel:5145031353\">514-503-1353<\/a><\/div><\/div><\/header>\n<section class=\"section\"><div class=\"wrap narrow center\"><span class=\"kicker\">First reflex<\/span><h2 style=\"margin:14px 0 18px\">Whole house, or just one circuit?<\/h2>\n<p>First, figure out the scope. Is the neighbourhood dark too? It&#8217;s a grid outage \u2014 report it to Hydro-Qu\u00e9bec. Only your place? Check your <strong>main breaker<\/strong>: if it tripped, that&#8217;s a signal (often an overload or fault to investigate). One room without power? It&#8217;s probably a circuit breaker or a tripped GFCI outlet.<\/p><\/div><\/section>\n<section class=\"section band\"><div class=\"wrap\"><div class=\"narrow center\"><span class=\"kicker\">The right moves<\/span><h2 style=\"margin:14px 0 8px\">During the outage<\/h2><\/div>\n<div class=\"grid-3\"><div class=\"card\"><h3>\u2705 Report it<\/h3><p>Use Hydro-Qu\u00e9bec&#8217;s Info-pannes (site or app) to report and track restoration.<\/p><\/div>\n<div class=\"card\"><h3>\u2705 Keep the cold in<\/h3><p>Don&#8217;t open the fridge\/freezer needlessly: closed, it holds for hours.<\/p><\/div>\n<div class=\"card\"><h3>\u2705 Unplug the sensitive<\/h3><p>Unplug computers, TVs and appliances to protect them from the surge when power returns.<\/p><\/div>\n<div class=\"card\"><h3>\u2705 Lower the heat<\/h3><p>Turn thermostats down: on restoration, everything restarts at once and can trip the main breaker.<\/p><\/div>\n<div class=\"card\"><h3>\u2705 Light safely<\/h3><p>Flashlights and battery LED lamps \u2014 avoid candles (fire risk).<\/p><\/div>\n<div class=\"card\"><h3>\u2705 Keep a reserve<\/h3><p>Water, batteries, charger, first-aid kit: in winter, plan for a few days.<\/p><\/div><\/div><\/div><\/section>\n<section class=\"section\"><div class=\"wrap narrow\"><span class=\"kicker\" style=\"color:var(--heat)\">Deadly danger<\/span><h2 style=\"margin:14px 0 12px\">What you must NEVER do<\/h2>\n<ul class=\"clean warn\"><li><strong>Never run a BBQ, camp stove or generator indoors<\/strong> (or in the garage, even with the door open): carbon monoxide kills in minutes.<\/li><li><strong>Never plug a &#8220;homemade&#8221; generator into an outlet:<\/strong> the current can feed back into the grid and <strong>electrocute Hydro line workers<\/strong>. A generator connects only through a transfer panel.<\/li><li><strong>Never approach a downed wire:<\/strong> keep your distance and call 911 \/ Hydro-Qu\u00e9bec.<\/li><\/ul><\/div><\/section>\n<section class=\"section band\"><div class=\"wrap narrow\"><span class=\"kicker\">When power returns<\/span><h2 style=\"margin:14px 0 12px\">Restore gently<\/h2>\n<p>Plug your devices back in one by one, not all at once. Check the freezer contents (throw out anything thawed and warmed). If part of the house stays without power while the neighbourhood is back \u2014 or a breaker refuses to hold \u2014 <strong>don&#8217;t force it<\/strong>: there&#8217;s a cause to diagnose, call us.<\/p><\/div><\/section>\n<section class=\"section\"><div class=\"wrap\"><div class=\"narrow center\"><span class=\"kicker\">Be ready<\/span><h2 style=\"margin:14px 0 8px\">The basic emergency kit<\/h2><\/div>\n<div class=\"grid-3\"><div class=\"card\"><h3>Light &amp; power<\/h3><p>LED flashlights, spare batteries, a portable power bank for the phone, a battery radio.<\/p><\/div>\n<div class=\"card\"><h3>Comfort &amp; warmth<\/h3><p>Warm blankets, layered clothing, bottled water (2 L per person per day), non-perishable food.<\/p><\/div>\n<div class=\"card\"><h3>Essentials<\/h3><p>First-aid kit, medications, some cash (card terminals don&#8217;t work without power).<\/p><\/div><\/div><\/div><\/section>\n<section class=\"section band\"><div class=\"wrap narrow\"><span class=\"kicker\">Deep cold<\/span><h2 style=\"margin:14px 0 12px\">Protecting the home when it drags on<\/h2>\n<p>If the outage stretches on in cold weather, two priorities: <strong>keep the heat<\/strong> (close off unused rooms, seal air leaks, gather in one room) and <strong>protect the plumbing from freezing<\/strong>. For that: open the cabinets under sinks to let warm air circulate, and let a thin trickle of water run at the taps \u2014 moving water freezes more slowly. A burst frozen pipe costs far more than a dripping faucet.<\/p><\/div><\/section>\n<section class=\"section band-green\"><div class=\"wrap\"><div class=\"narrow center\"><span class=\"kicker\">Why Groupe Quenneville<\/span><h2 style=\"margin:14px 0 14px\">Never suffer outages again<\/h2>\n<p>Real peace of mind is a properly installed <strong>standby generator<\/strong>, with a transfer panel. We assess your needs and connect it all by the book. See our <a href=\"https:\/\/groupequenneville.com\/en\/standby-generator-power-outages-quebec\/\">generator guide<\/a>. CMEQ \u00b7 RBQ certified, serving Greater Montr\u00e9al, <a href=\"https:\/\/groupequenneville.com\/en\/electrician-laval\/\">Laval<\/a> and the North Shore.<\/p><\/div>\n<div class=\"stats\"><div class=\"stat\"><div class=\"stars\">\u2605\u2605\u2605\u2605\u2605<\/div><div class=\"cap\">4.9 \/ 5 \u2014 249+ Google reviews<\/div><\/div><div class=\"stat\"><div class=\"big\">CMEQ<span style=\"font-size:19px\"> \u00b7 RBQ<\/span><\/div><div class=\"cap\">Certified company<\/div><\/div><div class=\"stat\"><div class=\"big\">5 yrs<\/div><div class=\"cap\">Warranty \u00b7 $5M insurance<\/div><\/div><\/div><\/div><\/section>\n<section class=\"final\" id=\"soumission\"><div class=\"wrap\"><span class=\"kicker\" style=\"color:#9Fc48c\">Take action<\/span><h2 style=\"margin:14px 0 4px\">Ready for the next storm?<\/h2>\n<p class=\"lead\">We equip you to ride out outages stress-free. Free quote.<\/p>\n<div class=\"cta-row\" style=\"margin-top:30px\"><a class=\"btn btn-p\" style=\"background:#fff;color:#1F3D2B\" href=\"tel:5145031353\">\ud83d\udcde Call an electrician<\/a><a class=\"btn btn-g\" style=\"background:transparent;color:#fff;border-color:#fff\" href=\"#form\">Request a quote<\/a><\/div>\n<div class=\"contact\"><a href=\"tel:5145031353\">\u260e 514-503-1353<\/a><a href=\"https:\/\/groupequenneville.com\/en\/\" target=\"_blank\" rel=\"noopener\">\ud83c\udf10 groupequenneville.com<\/a><\/div>\n<div id=\"form\"><div class=\"ghl\"><iframe src=\"https:\/\/api.leadconnectorhq.com\/widget\/form\/eis7Ed6eoyBgcKjuLdtw\" style=\"width:100%;border:none;min-height:780px\" id=\"inline-eis7Ed6eoyBgcKjuLdtw\" data-layout=\"{'id':'INLINE'}\" data-trigger-type=\"alwaysShow\" data-form-name=\"Form EN\" data-height=\"780\" data-layout-iframe-id=\"inline-eis7Ed6eoyBgcKjuLdtw\" data-form-id=\"eis7Ed6eoyBgcKjuLdtw\" title=\"Form EN\"><\/iframe><\/div><\/div><\/div><\/section>\n<section class=\"section\"><div class=\"wrap narrow\"><div class=\"center\"><span class=\"kicker\">Frequently asked questions<\/span><h2 style=\"margin:14px 0 26px\">Your questions about outages<\/h2><\/div>\n<div class=\"faq\"><details open><summary>How do I know if the outage is mine or the grid&#8217;s?<span>+<\/span><\/summary><p>See whether the neighbourhood is also dark and check Hydro-Qu\u00e9bec&#8217;s Info-pannes. Check your main breaker: if it tripped, the problem is at your place.<\/p><\/details>\n<details><summary>How long does food last in the fridge?<span>+<\/span><\/summary><p>A closed fridge keeps cold about 4 hours; a full freezer, 24 to 48 hours. Only open the door if necessary.<\/p><\/details>\n<details><summary>Can I plug a generator into an outlet?<span>+<\/span><\/summary><p>No, never. The current can feed back into the grid and endanger Hydro line workers. A generator connects only through a transfer panel.<\/p><\/details>\n<details><summary>Why not use a generator in the garage?<span>+<\/span><\/summary><p>Because of carbon monoxide, deadly and odourless. A portable generator is used outdoors, away from doors and windows.<\/p><\/details>\n<details><summary>What if a circuit stays dead after the outage?<span>+<\/span><\/summary><p>Don&#8217;t force the breaker. A part of the house that stays without power indicates a cause to diagnose \u2014 have it checked.<\/p><\/details>\n<details><summary>How do I keep my pipes from freezing during an outage?<span>+<\/span><\/summary><p>Keep the home as warm as possible, open the cabinets under sinks so air circulates, and let a thin trickle of water run: moving water freezes less easily.<\/p><\/details>\n<details><summary>How long can a major outage last?<span>+<\/span><\/summary><p>From a few hours to several days during an ice storm or big storm, which is why a standby generator is valuable for prolonged outages.<\/p><\/details>\n<details><summary>What does a portable generator power?<span>+<\/span><\/summary><p>Depending on its size: the essentials (fridge, some lights, chargers, sump pump). For heating or the whole house, you need a bigger generator and a transfer panel.<\/p><\/details><\/div><\/div><\/section>\n<footer class=\"foot\"><div class=\"wrap\"><p>Groupe Quenneville \u2014 Residential \u00b7 Commercial \u00b7 Industrial \u00b7 Montr\u00e9al, Laval &amp; North Shore<br>514-503-1353 \u00b7 groupequenneville.com<\/p>\n<p class=\"src\">Sources: <a href=\"https:\/\/www.hydroquebec.com\/outages\/\" target=\"_blank\" rel=\"noopener nofollow\">Hydro-Qu\u00e9bec \u2014 Info-pannes<\/a> \u00b7 <a href=\"https:\/\/www.cmeq.org\/\" target=\"_blank\" rel=\"noopener nofollow\">CMEQ<\/a>.<\/p><\/div><\/footer>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I know if the outage is mine or the grid's?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"See whether the neighbourhood is also dark and check Hydro-Qu\u00e9bec's Info-pannes. 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For heating or the whole house, you need a bigger generator and a transfer panel.\"}}]}<\/script><script src=\"https:\/\/link.msgsndr.com\/js\/form_embed.js\"><\/script><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Power outage in Quebec: the right moves, the deadly mistakes to avoid (CO, generator), and what to do when power returns. 514-503-1353.<\/p>\n","protected":false},"author":7,"featured_media":8730,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[93],"tags":[],"class_list":["post-8295","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advice"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Power Outage: What to Do and What to Avoid<\/title>\n<meta name=\"description\" content=\"Power outage in Quebec: the right moves, the deadly mistakes to avoid 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