{"id":8909,"date":"2026-09-29T17:55:00","date_gmt":"2026-09-29T21:55:00","guid":{"rendered":"https:\/\/groupequenneville.com\/?p=8909"},"modified":"2026-08-07T00:17:12","modified_gmt":"2026-08-07T04:17:12","slug":"electrical-service-entrance-mast-safe-quebec","status":"publish","type":"post","link":"https:\/\/groupequenneville.com\/en\/electrical-service-entrance-mast-safe-quebec\/","title":{"rendered":"Is Your Electrical Service Entrance (Mast) Safe?"},"content":{"rendered":"\n<div class=\"gqp\"><style>.gqp{--forest:#1F3D2B;--sage:#6B9A5B;--sage-soft:#E8F0E4;--paper:#F1F1EF;--ink:#1d1d1f;--muted:#6e6e73;--line:#e3e3e0;--heat:#C2562F;--heat-soft:#FBE8E0;font-family:-apple-system,BlinkMacSystemFont,\"SF Pro Display\",\"Helvetica Neue\",Arial,sans-serif;color:var(--ink);background:#fff;color-scheme:light;-webkit-font-smoothing:antialiased;line-height:1.5}.gqp *{box-sizing:border-box}.gqp .wrap{max-width:1080px;margin:0 auto;padding:0 24px}.gqp .narrow{max-width:720px;margin:0 auto}.gqp 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a:hover{color:#D2542E;text-decoration:underline}\n.gqp .ghl{min-height:900px}@media(max-width:640px){.gqp .ghl{min-height:1300px}}\n<\/style>\n<section class=\"hero\"><div class=\"wrap\"><span class=\"badge\"><span class=\"dot\"><\/span>Safety \u00b7 Service entrance<\/span>\n<h2>Is your electrical service entrance (mast) <span style=\"color:var(--heat)\">safe<\/span>?<\/h2>\n<p class=\"lead\">The mast and meter enclosure are the most exposed part of your home \u2014 and often the most neglected. Leaning mast, rusted enclosure, bare wires: here are the danger signs, and who&#8217;s responsible for what.<\/p>\n<div class=\"cta-row\"><a class=\"btn btn-p\" href=\"tel:5145031353\"><svg width=\"17\" height=\"17\" viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\" style=\"vertical-align:-3px;margin-right:5px\"><path d=\"M6.62 10.79c1.44 2.83 3.76 5.14 6.59 6.59l2.2-2.2c.27-.27.67-.36 1.02-.24 1.12.37 2.33.57 3.57.57.55 0 1 .45 1 1V20c0 .55-.45 1-1 1-9.39 0-17-7.61-17-17 0-.55.45-1 1-1h3.5c.55 0 1 .45 1 1 0 1.24.2 2.45.57 3.57.11.35.03.74-.24 1.02l-2.2 2.2z\"\/><\/svg>514-503-1353<\/a><a class=\"btn btn-g\" href=\"#form\">Free quote<\/a><\/div><\/div><\/section>\n\n<section class=\"section\"><div class=\"wrap narrow\"><span class=\"kicker\">The most exposed point<\/span>\n<h2 style=\"margin:14px 0 18px\">Your service mast tells a story<\/h2>\n<p>The mast (the overhead service entrance) and its enclosure are on the front line: ice, wind, branches, years. When they fail, it&#8217;s not a detail \u2014 it&#8217;s 120\/240 V out in the open, at your home. These signs mean &#8220;get it checked, fast&#8221;:<\/p>\n<div class=\"card\" style=\"margin-top:24px\">\n<div style=\"display:grid;grid-template-columns:26px 1fr;gap:4px 14px;padding:16px 0;border-top:1px solid var(--line)\"><div style=\"width:22px;height:22px;border:2px solid var(--sage);border-radius:6px;margin-top:2px\"><\/div><div><p style=\"font-weight:700;color:var(--ink)\">A leaning, bent or torn-off mast<\/p><p style=\"font-size:15px;color:var(--muted);margin-top:2px\">Often after an ice storm or a fallen branch: the wire may be under dangerous mechanical strain.<\/p><\/div><\/div>\n<div style=\"display:grid;grid-template-columns:26px 1fr;gap:4px 14px;padding:16px 0;border-top:1px solid var(--line)\"><div style=\"width:22px;height:22px;border:2px solid var(--sage);border-radius:6px;margin-top:2px\"><\/div><div><p style=\"font-weight:700;color:var(--ink)\">A rusted, cracked or detached meter enclosure<\/p><p style=\"font-size:15px;color:var(--muted);margin-top:2px\">Water getting in means a short circuit or fire is coming.<\/p><\/div><\/div>\n<div style=\"display:grid;grid-template-columns:26px 1fr;gap:4px 14px;padding:16px 0;border-top:1px solid var(--line)\"><div style=\"width:22px;height:22px;border:2px solid var(--sage);border-radius:6px;margin-top:2px\"><\/div><div><p style=\"font-weight:700;color:var(--ink)\">Bare, frayed or exposed wires at the top of the mast<\/p><p style=\"font-size:15px;color:var(--muted);margin-top:2px\">Insulation cracked by sun and cold: never touch it.<\/p><\/div><\/div>\n<div style=\"display:grid;grid-template-columns:26px 1fr;gap:4px 14px;padding:16px 0;border-top:1px solid var(--line)\"><div style=\"width:22px;height:22px;border:2px solid var(--sage);border-radius:6px;margin-top:2px\"><\/div><div><p style=\"font-weight:700;color:var(--ink)\">Scorch marks or a smell near the entrance<\/p><p style=\"font-size:15px;color:var(--muted);margin-top:2px\">A sign of an arc or a loose connection: emergency.<\/p><\/div><\/div>\n<\/div><\/div><\/section>\n\n<section class=\"band-green\"><div class=\"wrap narrow section\" style=\"padding:56px 24px\"><span class=\"kicker\">Who fixes what<\/span>\n<h2 style=\"margin:14px 0 16px\">It&#8217;s not always Hydro&#8217;s job<\/h2>\n<p>Many people think Hydro-Qu\u00e9bec handles everything. In reality, the utility is responsible for its line up to the connection point; <strong style=\"color:#fff\">the mast, the meter enclosure and the entrance on the house side belong to the owner<\/strong> \u2014 and their repair is reserved to a master electrician. A damaged mast is often coordinated with Hydro (disconnection\/reconnection), but it&#8217;s your electrician who brings the entrance back to Code.<\/p><\/div><\/section>\n\n<section class=\"section\"><div class=\"wrap\"><div class=\"narrow\"><span class=\"kicker\">What to do<\/span>\n<h2 style=\"margin:14px 0 8px\">If your entrance is damaged<\/h2><\/div>\n<div class=\"grid-2\" style=\"margin-top:24px\">\n<div class=\"card\"><div class=\"num\">1<\/div><h3>Don&#8217;t touch it<\/h3><p>Keep everyone at a distance, especially if a wire is hanging. Treat it as live.<\/p><\/div>\n<div class=\"card\"><div class=\"num\">2<\/div><h3>Call a master electrician<\/h3><p>We assess the urgency and, if needed, coordinate the disconnection with Hydro-Qu\u00e9bec.<\/p><\/div>\n<div class=\"card\"><div class=\"num\">3<\/div><h3>We bring the entrance to Code<\/h3><p>Mast, enclosure, anchoring, grounding: all replaced to Code.<\/p><\/div>\n<div class=\"card\"><div class=\"num\">4<\/div><h3>Reconnection and check<\/h3><p>We coordinate the reconnection and give you a detailed invoice of the work.<\/p><\/div>\n<\/div><\/div><\/section>\n\n<section class=\"section\"><div class=\"wrap narrow\"><div class=\"center\"><span class=\"kicker\">Free quote<\/span><h2 style=\"margin:14px 0 14px\">A damaged service entrance?<\/h2><p class=\"lead\" style=\"margin-bottom:26px\">Mast, meter enclosure, anchoring: we bring your entrance to Code and coordinate with Hydro-Qu\u00e9bec. CMEQ member \u00b7 RBQ licence \u00b7 5-year warranty.<\/p><\/div><div class=\"cta-row\"><a class=\"btn btn-p\" style=\"background:#1F3D2B\" href=\"tel:5145031353\"><svg width=\"17\" height=\"17\" viewBox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\" style=\"vertical-align:-3px;margin-right:5px\"><path d=\"M6.62 10.79c1.44 2.83 3.76 5.14 6.59 6.59l2.2-2.2c.27-.27.67-.36 1.02-.24 1.12.37 2.33.57 3.57.57.55 0 1 .45 1 1V20c0 .55-.45 1-1 1-9.39 0-17-7.61-17-17 0-.55.45-1 1-1h3.5c.55 0 1 .45 1 1 0 1.24.2 2.45.57 3.57.11.35.03.74-.24 1.02l-2.2 2.2z\"\/><\/svg>Call an electrician<\/a><a class=\"btn btn-g\" href=\"#form\">Get a quote<\/a><\/div><div class=\"contact\"><a href=\"tel:5145031353\">\u260e 514-503-1353<\/a><a href=\"https:\/\/groupequenneville.com\/en\/\" target=\"_blank\" rel=\"noopener\">\ud83c\udf10 groupequenneville.com<\/a><\/div><div id=\"form\"><div class=\"ghl\"><iframe src=\"https:\/\/api.leadconnectorhq.com\/widget\/form\/kuqMZo8vewctvHC7D5QI\" style=\"width:100%;border:none;min-height:780px;border-radius:12px\" id=\"inline-kuqMZo8vewctvHC7D5QI\" data-layout=\"{'id':'inline'}\" data-trigger-type=\"alwaysShow\" data-form-name=\"Form\" data-height=\"780\" data-layout-iframe-id=\"inline-kuqMZo8vewctvHC7D5QI\" data-form-id=\"kuqMZo8vewctvHC7D5QI\" title=\"Form\"><\/iframe><\/div><\/div><\/div><\/section>\n\n<section class=\"section\"><div class=\"wrap narrow\"><div class=\"center\"><span class=\"kicker\">Frequently asked<\/span><h2 style=\"margin:14px 0 26px\">What people ask us<\/h2><\/div>\n<div class=\"faq\"><details open><summary>The electrical mast \u2014 is that Hydro-Qu\u00e9bec&#8217;s or mine?<span>+<\/span><\/summary><p>Hydro-Qu\u00e9bec is responsible for its line up to the connection point. The mast, the meter enclosure and the entrance on the house side belong to the owner, and their repair is reserved to a master electrician.<\/p><\/details>\n<details><summary>My mast was torn off by ice. What do I do?<span>+<\/span><\/summary><p>Keep everyone away and touch nothing \u2014 treat the wire as live. Call a master electrician: we assess the urgency and coordinate the disconnection with Hydro-Qu\u00e9bec before bringing the entrance back to Code.<\/p><\/details>\n<details><summary>Is a rusted meter enclosure dangerous?<span>+<\/span><\/summary><p>Yes. Rust and cracks let water in, which leads to short circuits or fire. It&#8217;s a sign the enclosure needs replacing and the anchoring and grounding checked.<\/p><\/details>\n<details><summary>Can I repair my service entrance myself?<span>+<\/span><\/summary><p>No. It&#8217;s one of the most dangerous jobs in the home, reserved by law to a master electrician (RBQ licence, CMEQ member). The disconnection also has to be coordinated with Hydro-Qu\u00e9bec.<\/p><\/details>\n<details><summary>How much does it cost?<span>+<\/span><\/summary><p>It depends on the extent of the damage. At Groupe Quenneville, a regular service call is $150 plus $140\/hr (1 hr minimum); an emergency is $495 plus $255\/hr. We assess and quote clearly \u2014 514-503-1353.<\/p><\/details><\/div><\/div><\/section>\n\n<footer class=\"foot\"><div class=\"wrap\"><p>Groupe Quenneville \u2014 Residential \u00b7 Commercial \u00b7 Industrial \u00b7 Montreal, Laval &amp; North Shore<br>514-503-1353 \u00b7 groupequenneville.com<\/p><p class=\"src\">CMEQ member \u00b7 RBQ licence \u00b7 Quebec Construction Code, Chapter V \u2014 Electricity.<\/p><\/div><\/footer>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"The electrical mast \u2014 is that Hydro-Qu\u00e9bec's or mine?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Hydro-Qu\u00e9bec is responsible for its line up to the connection point. The mast, the meter enclosure and the entrance on the house side belong to the owner, and their repair is reserved to a master electrician.\"}},{\"@type\":\"Question\",\"name\":\"My mast was torn off by ice. 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We assess and quote clearly \u2014 514-503-1353.\"}}]}<\/script><script src=\"https:\/\/link.msgsndr.com\/js\/form_embed.js\"><\/script><script>(function(){function s(){document.querySelectorAll('.gqp .ghl').forEach(function(w){var f=w.querySelector('iframe');if(!f)return;var h=f.offsetHeight;if(h<100)return;w.style.minHeight=h+'px';w.querySelectorAll('.ep-iFrameContainer,.ep-wrapper').forEach(function(c){c.style.minHeight=h+'px';c.style.height=h+'px';});});}s();try{document.querySelectorAll('.gqp .ghl iframe').forEach(function(f){new ResizeObserver(s).observe(f);});}catch(e){}setInterval(s,300);})();<\/script><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Safety \u00b7 Service entrance Is your electrical service entrance (mast) safe? The mast and meter enclosure are the most exposed part of your home \u2014 and often the most neglected. Leaning mast, rusted enclosure, bare wires: here are the danger signs, and who&#8217;s responsible for what. 514-503-1353Free quote The most exposed point Your service mast [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[89],"tags":[],"class_list":["post-8909","post","type-post","status-publish","format-standard","hentry","category-safety"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Electrical Service Entrance (Mast): Is It Safe? | GQ<\/title>\n<meta name=\"description\" content=\"Leaning mast, rusted meter enclosure, bare wires: the danger signs at your electrical service entrance, who repairs what, and what to do. 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